Open the game's installation directory.If playing on PC, you can also try resetting the ProgramData folder: If playing ESO on Mac, you should ensure that both Steam and ESO have access to your machine by navigating to the Security & Privacy menu, selecting Privacy, then clicking on Accessibility and adding them to the list. If you are playing the game through Steam, we also recommend that you open the following ports: To best access The Elder Scrolls Online you should configure you routers to open the following outbound ports: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\.If required by the antivirus program, include all subfolders since every file is critical to run the game. Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what players should use. ESO64.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\ESO64.exe (by default).ESO_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher.The application files that may require exceptions are: Turn off your network's modem or router for 10 minutes before rebooting.Īdd ESO as an exception to your antivirus softwareĮach antivirus program is different, and we recommend you view your antivirus developer's website for full instructions on how to add exceptions. If the ESO server or platform is undergoing maintenance or experiencing an outage, you will not be able to connect and download the game client until it is resolved. Verify the servers are not undergoing scheduled maintenance here. If you are having trouble downloading and installing The Elder Scrolls Online on PC/Mac, you can try the following troubleshooting steps:
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